Library Assistant II

Apply now Job Vacancy: 23-229
Work type: Full-Time Staff
Location: Atlanta, GA
Categories: Library Services

Position Title

Library Assistant II

Department

Swilley Library

Division

General University

Vacancy Number

23-229

Work Location

Atlanta, GA

Job Type

Full-time

Job Category

Staff

Hours Per Week

37.5

Responsibilities

This position covers primarily evenings and weekends. Provides excellent frontline circulation customer service working in a team-based environment under the supervision of the Pubic Services Librarian. Routine tasks include: providing excellent customer service, maintaining a positive attitude and serving as the outward face of the Library, operating a web-based circulation system, assisting with ILL, providing reserve services, opening and closing the library building, shelving materials, and monitoring patron and building security during assigned hours, and other tasks as assigned.

Required Qualifications

This position requires a high school diploma or GED and one year of library or direct customer service experience.  Must have the ability to work well with the public, the ability to complete tasks accurately, and have excellent communication skills.  Knowledge of computers, computer applications (Microsoft Word, Excel, etc.) is essential.  Must have the ability to lift and move boxes up to 30 lbs. with our without reasonable accommodation.  

Knowledge/Skills/Abilities

Knowledge/Skills/Abilities

1. Knows how to communicate and interact effectively with patrons and colleagues in person, electronically, and via the telephone to provide quality customer service.
2. Personable with a good professional image and attitude as well as enthusiasm for daily front-end interactions with patrons. Ability to work as part of a team and to work cooperatively and creatively with colleagues to maintain a positive work environment.
3. Knows how to operate and troubleshoot office equipment, including photocopiers and microform readers/printers, computers, printers in order to assist patrons and ensure they are working efficiently.
4. Knows how to use Microsoft Word and Excel to maintain records and prepare reports.
5. Knows how to use web editing software in order to create, modify, and publish web content.
6. Knows how to use the integrated library system to circulate materials, prepare notices, place holds, and/or recalls, conduct basic processing, and obtain statistical data.
7. Ability to supervise student assistants and evaluate their work to ensure effective workflow.
8. Ability to move boxes and materials of up to 30 pounds in order to shelve and/or move library materials with or without reasonable accommodation.
9. Ability to produce accurate work, ability to organize work, and ability to set and adjust priorities.
10. Ability to push fully loaded book trucks, and ability to reach and bend to shelve library materials with or without reasonable accommodations.
11. Ability to use independent judgment to make appropriate decisions.
12. Ability to stay motivated, be proactive, and to demonstrate innovation.

Success Factors:
1. A passion for assisting and building effective relationships with patrons and the ability to empathize with the need of the patron in order to maintain, support, and cultivate a patron-focused environment.
2. A drive for working together with others in achieving a common goal or purpose.
3. Ability to be flexible and versatile, open to sometimes quickly move from one set of job duties to another, or to working extra or different hours.
4. Ability and willingness to learn new information quickly.
5. Technical knowledge and skills.
6. Understanding and modeling library values based on the vision and mission statements.
7. A demonstrated ability to provide excellent customer service and to maintain a positive attitude, in order to maintain successful job performance.

Is a criminal background check needed for this position?

Yes

Is a credit check needed for this position?

Yes

Pay Rate

Commensurate with experience

Pay Basis

Monthly

FLSA Status

Non-Exempt

Required Documents

Resume, Cover Letter, References

Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

1. Briefly describe any previous library experience.
2. Do you have the ability to lift and carry up to 30 lbs. with or without reasonable accommodation?

EEO Statement

AA/EEO/Veteran/Disability

Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

COVID-19 Vaccine Mandate

All faculty and staff, excluding student employees, on-call staff and adjunct faculty teaching online only, are required to have the COVID-19 vaccine or an approved medical or religious exemption by the University. New hires will be required to provide their COVID-19 vaccination card or receive approval for a medical or religious exemption by the University before their first day of employment.

Advertised: Eastern Standard Time
Applications close:

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