Front Desk Support Specialist

Apply now Job Vacancy: 23-213
Work type: Full-Time Staff
Location: Eatonton, GA
Categories: Mercer Medicine (Health/Medical Services)

Position Title

Front Desk Support Specialist


Mercer Medicine


School of Medicine

Vacancy Number


Work Location

Eatonton, GA

Job Type


Job Category


Hours Per Week



The candidate in this position acts as a medical secretary/receptionist for the front desk at a multi-specialty practice. Handles check in and check out of patients, collect payments and post charges/payments. Responsible for appointment scheduling, rescheduling, and cancellations. Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required. This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment for the Mercer Medicine Putnam rural clinic.

Required Qualifications

A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or EClinical Works.  The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition. Must be flexible and adapt to change well. The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Is a criminal background check needed for this position?


Is a credit check needed for this position?


Pay Rate

Commensurate with experience

Pay Basis


FLSA Status




Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

  1. Do you have at least one year of experience working in a healthcare office setting?
  2. Do you have prior experience working with Electronic Medical Records (EMR)?
  3. Please describe your previous experience working with Electronic Medical Records (EMR).
EEO Statement


Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

COVID-19 Vaccine Mandate

All faculty and staff, excluding student employees, on-call staff and adjunct faculty teaching online only, are required to have the COVID-19 vaccine or an approved medical or religious exemption by the University. New hires will be required to provide their COVID-19 vaccination card or receive approval for a medical or religious exemption by the University before their first day of employment.

Advertised: Eastern Daylight Time
Applications close:

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