Quality Assurance Coordinator

Apply now Job Vacancy: 22-274
Work type: Full-Time Staff
Location: Macon, GA
Categories: Mercer Medicine (Health/Medical Services)

Position Title

Quality Assurance Coordinator


Mercer Medicine


School of Medicine

Vacancy Number


Work Location

Macon, GA

Job Type


Job Category


Hours Per Week



Responsible for the coordination of data reported to/from the Healthcare Effectiveness Data and Information Set (HEDIS), STAR measures. Works with the billing department and Central Georgia Health Network representatives to evaluate the quality and completeness of clinical documentation processes, assists in the improvement of the clinical documentation process via training of providers and clinical staff, identifies trends, maintains accurate records of review activities and provides oversight and guidance on tasks required to meet HEDIS and STAR measures. The Quality Assurance Coordinator runs, analyzes and maintains reports from the Electronic Health Record (EHR) and other databases to conduct targeted outreach for areas of improvement. Perform duties to ensure HEDIS data accuracy and reporting, including investigation, auditing, and coordinating improvement opportunities. Assist with quality improvement initiatives in the clinical areas.

Works independently to assess areas for improvement, shares those with stakeholders and administrators and actively follows up to determine if improvements have been made. Provides general support to other clinical staff on an as needed basis.

Required Qualifications

A high school diploma or GED and at least two years of quality assurance work in a healthcare environment OR two years of experience as an LPN/RN with strong familiarity with HEDIS standards are required. Candidates must be proficient in Microsoft Word, Excel, and Outlook. LPN or RN candidates are highly desirable.


• Effective communication skills and experience speaking with medical providers and/or clinical staff.
• Recent and related experience working with HEDIS screening measures and/disease management, behavior change.
• Ability to apply creative thinking skills when needed to solve members' concerns and have a desire to advocate for them.
• Ability to thrive on change, to adapt to multiple focuses in short amounts of time.
• Demonstrated ability to de-escalate situations.
• Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
• Demonstrated empathy, compassion and listening skills.
• Windows based application knowledge with ability to use standard corporate software packages and corporate applications with a high degree of computer literacy.

Is a criminal background check needed for this position?


Pay Rate

Commensurate with experience

Pay Basis


FLSA Status


Required Documents

Resume, Cover Letter, References

Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

1. Describe your prior related quality assurance and/or HEDIS experience.

EEO Statement


Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

COVID-19 Vaccine Mandate

All faculty and staff, excluding student employees, on-call staff and adjunct faculty teaching online only, are required to have the COVID-19 vaccine or an approved medical or religious exemption by the University. New hires will be required to provide their COVID-19 vaccination card or receive approval for a medical or religious exemption by the University before their first day of employment.

Advertised: Eastern Standard Time
Applications close:

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