Bursar Office Coordinator

Apply now Job Vacancy: 22-172
Work type: Full-Time Staff
Location: Macon, GA
Categories: Bursar's Office/Student Loans

Position Title

Bursar Office Coordinator

Department

Bursar's Office

Division

General University

Vacancy Number

22-172

Work Location

Macon, GA

Job Type

Full-time

Job Category

Staff

Hours Per Week

37.5

Responsibilities

This position assists with various duties required to manage the Macon Bursar Office while maintaining responsibility for a portion of the accounts receivable portfolio (based on alpha split). This Coordinator will be a primary customer service point of contact for all Mercer students with concerns about their tuition account and will maintain collection activities for their assigned alpha split of students. An understanding of the collection cycle, various billing rates, various degree and program requirements is necessary.

Additional duties will require this position to serve as a mentor and resource for the Student Support Specialists for on-the-spot training, assistance, research and trouble shooting. Is the next point of contact for student problems that cannot be resolved by the Student Support Specialist.

Manages specialized transactions for all Mercer students to include, online payment monitoring, BearCard transfers and parking ticket liaison with Mercer Police. Serves as back up for Mercer on Mission, Study Abroad programs, military and corporate billings, which will require additional information on program specific requirements and regulations.

Hires and provides oversight of the productivity of student workers in support of office goals and works on special projects as assigned by the Associate Bursar and the University Bursar.

Required Qualifications

A bachelor’s degree from an accredited college/university in a related field is required as well as one year of prior experience to include bookkeeping, detailed account review, and collections. In lieu of a degree, an equivalent combination of education and directly related experience will be considered.

The successful candidate must have the following skills and abilities:

• Willingness to take ownership of each customer contact and provide whole concept service with a sense of urgency.
• Use discretion to protect confidentiality / privacy of student data.
• Exceptional customer service skills with ability to work effectively with a diverse student population and problem resolution skills.
• Attention to detail, striving for meticulous accuracy in posting information and payments.
• Ability to follow a reconciliation process consistently to identify/resolve electronic payment exceptions and insurance discrepancies.
• Strong math aptitude for researching, balancing and reconciling financial information.
• Knowledge of business practice for cash handling.
• Exceptional organization skills.
• Analytical reasoning to apply federal regulations and university policy.
• Judgement when to make an exception within policy and when to escalate an issue.
• Ability to switch focus regularly and keep a to do list to return to unfinished work.
• Maintaining composure in difficult conversations with the recognition that these accounts have varying financial significance to each student. These can be emotional conversations.
• Ability to handle peak periods of activity when call volume, chat and emails are significantly increased.
• Return calls/emails received before leaving for the day, based on policy.
• Attention to audit and security issues.

Is a criminal background check needed for this position?

Yes

Is a credit check needed for this position?

Yes

Pay Rate

Commensurate with experience

Pay Basis

Monthly

FLSA Status

Non-Exempt

Required Documents

Resume, Cover Letter, References

Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

1. Briefly describe any work experience handling cash and any bookkeeping/accounting related experience.
2. What are the strengths and weaknesses that you would bring to this position?
3. Explain how you would handle a disgruntled parent who is unable to pay their tuition bill and feels that their child’s tuition account is incorrect. Nonpayment may result in the account being referred to collections and will prohibit the student from continuing their studies until paid.
4. How do you build and foster good working relationships with co-workers both inside and outside your office?

EEO Statement

AA/EEO/Veteran/Disability

Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

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