Front Desk Support Specialist

Apply now Job Vacancy: 22-137
Work type: Full-Time Staff
Location: Macon, GA
Categories: Mercer Medicine (Health/Medical Services)

Position Title

Front Desk Support Specialist


Mercer Medicine


School of Medicine

Vacancy Number


Work Location

Macon, GA

Job Type


Job Category


Hours Per Week



The candidate in this position will rotate between three areas of the front desk: check-in, check-out, and the scheduling/call center at a multi-specialty practice. This position requires the candidate to complete check-in and/or check-out for scheduled patients and walk-ins. Additional duties include performing insurance verification, verifying demographics, collecting co-pays and patient balances, managing new patient paperwork and patient relations beginning with greeting patients and handling sensitive information, When working in the call center performing scheduling functions, this candidate will be responsible for appointment scheduling, rescheduling, and cancellations. Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, and scanning and copying records as required. This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment for Mercer Medicine. Must be able to multi-task.

Required Qualifications

A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or EClinical Works.  The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition. Must be flexible and adapt to change well. The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Is a criminal background check needed for this position?


Is a credit check needed for this position?


Pay Rate

Base: $11.70/hour up to commensurate with experience

Pay Basis


FLSA Status


Required Documents


Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

  1. Do you have at least one year of experience working in a healthcare office setting?
  2. Do you have prior experience working with Electronic Medical Records (EMR)?
  3. Please describe your previous experience working with Electronic Medical Records (EMR).
EEO Statement


Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

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