Under direct and indirect supervision, The Enrollment Associate administratively supports all administrative and Enrollment Management functions of the Admissions and Student Success office in Atlanta. Duties include:
• Enters and updates records, comments, status updates, and tasks in Slate, Campus Nexus, shared department Outlook mailbox, and other related systems in a timely manner;
• Receives, sorts, matches, and files electronic and paper documents in applicants’ and students’ advising files; manages unmatched documents via inquiry process;
• Answers incoming chats, texts, calls and emails; makes outgoing calls, collects prospect information, and answers or routes appropriately to provide information for current and prospective students;
• Assists prospects, students, colleagues, walk-in visitors, and others by answering questions, giving campus tours, and overall assisting them through the admissions process;
• Supports marketing and admissions visitation events with planning, ordering, receiving, preparing materials, tracking, and hosting responsibilities;
• Runs pre-programmed reports and utilizes various software packages as a function of the admissions department;
• Assists in the recruiting and marketing of academic programs, enrollment conversions, and service to prospects and applicants;
• Order supplies, maintains currency of marketing materials in public-facing areas and folders, files, tidies, purges, and maintains storage, file room, desk area, and lobby of Admissions office. Liaises with University Operations groups for the smooth running of the office;
• Performs other duties as assigned by supervisor or Director of Admissions.
High school diploma or GED is required along with a minimum of two years of administrative support experience in a professional academic or business office, which must include data entry. Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook also required. Candidates with an Associate’s degree and/or experience in an admissions environment are desirable. Additionally, candidates must be detail-oriented, possess strong organizational skills, and have the ability to interact effectively with a diverse population within the University. Many projects are completed in a team environment so the ability to work as a part of a team is essential.