Assistant Bursar - Third Party

Apply now Job Vacancy: 20-203
Work type: Full-Time Staff
Location: Macon, GA
Categories: Bursar's Office/Student Loans

Position Title

Assistant Bursar - Third Party

Department

Bursar's Office

Division

General University

Vacancy Number

20-203

Work Location

Macon, GA

Job Type

Full-time

Job Category

Staff

Hours Per Week

40

Responsibilities

The purpose of the Assistant Bursar position is to assist the University Bursar and the Associate Bursar with various duties required to manage the Macon Bursar Office. This includes creating and maintaining positive relationships with students and university staff. The position is responsible for producing web content and student and staff communications ensuring that those within the University are kept well informed. Position also requires the ability to monitor and assist with collection of student accounts receivable for all campuses, serving as liaison between the Bursar Office, the IT Department, and other Administrative Offices. This involves trouble shooting and reporting integration problems to our IT representative and correcting student accounts when required. The Assistant Bursar is the primary customer service representative for Third Party Billing. Assists with collection activities to include written correspondence and telephone calls. Processing of all military billings to include VA Chapters 31 and 33, ROTC, Army, Navy and Air Force, using various VA and military online portals. Assists with collection activities to include written correspondence and telephone calls to students, staff and third-party entities. The position is responsible for reviewing and posting payment schedules, which requires an ability to understand the various billing methods and multiple tuition schedules to ascertain the correct amount of supplemental aid to cover. Responsible for student course withdrawals and serves as backup support for student term/session withdrawals in the absence of the Senior Assistant Bursar, involves the ability to calculate withdrawal refund calculations and adjustments to student accounts based on federal compliance guidelines. Serves as back-up office manager of the Macon Bursar Office and represents Bursar Office in university meetings in absence of Associate Bursar and Senior Assistant Bursar or when deemed appropriate for area of responsibility. Is next point of contact for student problems that cannot be resolved by the Bursar Office Coordinator. Assist students, parents, and others as necessary to resolve account issues and arrange special payment agreements. May work on special projects as assigned by the Associate Bursar and the University Bursar.

Required Qualifications

A bachelor's degree from an accredited college or university and two years of experience which must include handling cash deposits, reconciliations, accounts receivable, customer service, and problem resolution. In lieu of a degree, an equivalent combination of education and directly related experience will be considered.  The successful candidate must have excellent customer service, problem resolution, and communication skills. Must be able to handle cash deposits, reconciliations and accounts receivable. Must be detail oriented and able to think analytically for in-depth student account review of tuition and fees, financial aid, student payments, and enrolled hours.

Is a criminal background check needed for this position?

Yes

Is a credit check needed for this position?

Yes

Pay Rate

Commensurate with experience

Pay Basis

Monthly

FLSA Status

Non-Exempt

Required Documents

Resume, Cover Letter, References

Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

1. Do you have a bachelor's degree?

2. Briefly describe any work experience handling cash and any bookkeeping/accounting related experience.

3. Describe your customer service experience. Do you have any student services related experience?
 
4. What are the strengths and weaknesses that you would bring to this position?
 
5. Explain how you would handle a disgruntled parent who is unable to pay their tuition bill and feels that their child’s tuition account is incorrect. Nonpayment may result in the account being referred to collections and will prohibit the student from continuing their studies until paid.
 
6. Have you been in a position where you have worked with others outside of your department, and if so, how did you build or foster good working relationships?
EEO Statement

AA/EEO/Veteran/Disability

Advertised: Eastern Standard Time
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