Coordinator of Financial Planning

Apply now Job Vacancy: 21-256
Work type: Full-Time Staff
Location: Macon, GA
Categories: Administrative Support, Financial Aid/Financial Planning

Position Title

Coordinator of Financial Planning


Financial Planning


General University

Vacancy Number


Work Location

Macon, GA

Job Type


Job Category


Hours Per Week



The primary responsibilities of this position are student communication, form processing, verifications of financial records in accordance with federal regulations and institutional policies, data entry and maintenance of student financial aid records (both electronic records on the Nexus system and hard copy files), to be the initial point of contact and provide quality customer service to all students who contact our office, process federal form I9 for Student Employment and to coordinate support functions for the Macon/RAC Financial Planning Office. The individual will be under the direct supervision of the Senior Associate Director of Financial Planning, but will have authority to collaborate on departmental policy and procedures to ensure a smooth and efficient work flow in the office. This person will also work with the Enrollment Associates to ensure student files are maintained so documents are easily located for audit.

Required Qualifications

Two years of undergraduate college coursework and two years of related administrative support experience, which must include customer service and data entry, are required.  In lieu of education, equivalent directly related experience will also be considered. Must have excellent customer service skills to assist students and parents on the phone and in person as well as maintain knowledge of policies and procedures to comply with Federal and State regulations and privacy issues. The candidate must possess excellent communication skills and have the ability to handle difficult customers as well as the ability to research regulations to resolve verification issues. Must be able to multi-task and be able to complete various duties simultaneously. Prior experience using Campus Nexus is desirable. Excellent verbal and written communication skills required.

Is a criminal background check needed for this position?


Is a credit check needed for this position?


Pay Rate

Base: $13.05 an hour up to commensurate with experience

Pay Basis


FLSA Status


Required Documents

Resume, Cover Letter, References

Special Instructions to Applicants

Applicants should be prepared to answer the following questions:

1. Describe your prior customer service experience. Do you have any student services related experience?
2. What qualities and/or experiences make you the best candidate for this position?

EEO Statement


Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

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