IT Specialist

Apply now Job Vacancy: 20-NS-01
Work type: MERC
Location: Warner Robins, GA (MERC)
Categories: MERC (Mercer Engineering Research Center)

Position Title

IT Specialist

Department

Network  Systems

Vacancy Number

20-NS-01

Work Location

Warner Robins, GA

Hours Per Week

40

Job Type

Professional

Job Category

MERC

Responsibilities

Provide technical assistance regarding computer software or hardware operation to resolve problems.

Receive and respond to incoming calls, e-mails, and/or work orders regarding desktop problems.

Enter commands, conduct computer diagnostics, and observe system performance to verify accurate operations and identify errors.

Set up equipment and ensure proper installation of cables, operating systems, and software of desktops for current and new employees.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

Maintain records of daily support requests to include problems, corrective actions taken, and installation activities.

Coordinate major hardware or software resolution with vendors for service.

Communicate with users and the Network Systems Division Manager to establish requirements for problem resolutions, new systems or modifications.

Responsible for support and execution of other tasks as assigned.

Required Qualifications

A four-year college or technical degree in a related field and one year of directly related experience; or no degree and 4 years of directly related experience.

Demonstrated technical experience with basic personal computer hardware and software, including Windows, Linux Microsoft Application Suites, Email Clients, and Basic TCP/IP networking.

Ability to install, repair, and troubleshoot hardware, software, and peripheral devices.

Effective written and oral communication skills.

Service-oriented and able to communicate and interface with users, peers, and vendors.

Ability to conduct research into PC issues and products as required.

Ability to read and understand technical manuals, procedural documentation, and OEM guides.

Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals.

Additional requirements may be added as appropriate and as specified in the specific Personnel Requisition Form.

Preferred Qualifications

Linux Systems Experience

Does this position require travel for University business in a rental car or University owned vehicle?

No

Pay Rate

Commensurate with experience

Pay Basis

Biweekly

FLSA Status

Exempt

EEO Statement

AA/EEO/Veteran/Disability

Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time

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